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Google IT Support Professional Certificate
Project type
Online course
Date
October 30, 2023
Location
Issuing Body: Google via Coursera
This Google IT Support Professional Certificate provided a comprehensive foundation in IT support, covering a wide range of topics critical to the role. The program's hands-on labs and interactive exercises were designed to prepare me for entry-level roles in IT support.
Key Skills Acquired:
- Technical Support Fundamentals: Gained proficiency in providing essential technical support, including - troubleshooting and problem-solving across various platforms and devices.
- Networking and Operating Systems: Acquired a deep understanding of computer networking concepts, protocols, and operating system administration.
- System Administration: Developed skills in managing and maintaining IT infrastructure, including both hardware and software components.
- IT Security: Understanding the basics of cybersecurity, particularly in protecting systems and data from threats.